I had a very interesting chat today with a valued client. The subject was trust.
It’s a big word.
My client (let’s call her Mary) and I chatted at length about the negative experiences her neighbours have had with “handymen” and contractors. It really was time well spent.
Mary shared stories like the one about the time her neighbour’s contractor, after having received a deposit, disappeared for 5 weeks only to re-appear asking for more money – without even starting the work! It’s disheartening to hear this scenario being played out time and again. Never mind the criminals who simply disappear. It’s frightening.
As soon as your contractor picks up their tools, they may be neglecting your best interests or the well-being of their staff, simply to get the job done. As a homeowner, you may well be saving a few dollars in the beginning, but what are the real costs? With all of the detail that goes in to a well executed design and build, how does a contractor who focusses solely on working with tools all day find a balance and how well does that approach really serve the owner?
It takes a great deal of time and effort to make a renovation business an efficient machine, with reliable and skilled specialty trades, and just as importantly, loyal and qualified payroll staff. In today’s world, it simply does not pay to hire the person or company with the lowest bid to execute your renovation, nor does it make any sense. Business takes an ALL IN approach. It’s not a hobby. Businesses that work hard to deliver a quality product, maintain client expectations by earning their trust, and contribute to society are the ones to deal with.
That’s what Revision Built is all about: We bring all of the best trades, suppliers, and support together for our clients…and we are there with them every step of the way.
Mary told me today: “…sure, my husband thinks that he can be the contractor, but I already see six areas where you have saved us real and potential grief, so that’s why we hired you.”
I call that an educated decision.